Economics and Finance

2005 Submissions

[2] viXra:2005.0178 [pdf] submitted on 2020-05-17 00:34:00

Implementation of a Quality Management System – a Factor for Competitiveness of Commercial Enterprise

Authors: Lyubka Ilieva
Comments: 8 Pages.

Requirements of the European Union in the field of trade and development prospects to the sector are expressed in the quality of the offered products and the means for their sale. The European and world experience show that the implementation of quality management systems makes it possible to take active action to increase the competitiveness and efficiency of commercial enterprises. Among the main problems faced commercial enterprises, is the Organization and maintaining a successful business in the face of changing market and heady business environment. Market survival inevitably associated with the competitiveness of commercial enterprises. Survey of the quality management is dictated by the need to present how retailers deal promptly with the challenges they face in a rapidly changing business environment. Competitiveness is fundamental composite indicator, which is influenced by many factors: strategy of commercial enterprise; the presence of material, labor and financial resources; training and motivation of personnel; innovation potential; market share; efficiency of management. The provision and improvement of quality is one of the essential factors for increasing the market share of commercial enterprise, hence the competitiveness. The present study aims to present the competitive advantages they receive commercial enterprises by introducing quality management system. For this purpose, first of all, should be provided the link between the quality and the competitiveness of the commercial undertaking; next to identify the principles and requirements of the international standards for quality management systems; third, to explore to what extent have invaded the quality management systems among the Bulgarian commercial enterprises; and fourthly to identify benefits that provide integrated systems on the competitiveness of the commercial enterprise.
Category: Economics and Finance

[1] viXra:2005.0176 [pdf] submitted on 2020-05-17 00:41:38

Quality Certification in the Tourism Sector Through Implementation of Iso 9001

Authors: Lyubka Ilieva
Comments: 12 Pages.

After Bulgaria's accession to the European Union, the global business environment was subject to some changes related to the process of globalization, the dynamic development of markets, and the free movement of people within the community. These changes required that Bulgarian tourism enterprises seek new opportunities for gaining a competitive advantage based on the quality of their products and tourist services. This issue requires an investigation into the economic implications considering the single EU market and the associated challenges to the competitiveness of Bulgarian tourism enterprises. In order to obtain certificates for globally or nationally recognized quality marks and signs, tourism enterprises have to reorganize their activities in such a way as to meet the requirements for obtaining such certificates and the associated registered marks, which requires investment of time and money, as well as certain managerial skills. An alternative to this type of quality assurance of the tourist services is the development, implementation and certification of a Quality Management System (QMS) in accordance with the provisions of the ISO 9001 standard. This standard allows tourist enterprises to build quality management systems that are consistent with the specifics of their business and service technologies and processes. The aim of this article is to define the benefits for a tourism enterprise from the implementation of a QMS and certification under ISO 9001 to ensure the quality of their tourist services. To this end, the article reviews the available studies related to the quality assurance in the tourism sector in Bulgaria and the degree of its compliance with the ISO 9001 standard. The study demonstrates the author's thesis that the use of the most widely used international standard gives the tourist business the opportunity to demonstrate its ability to manage quality, irrespective of the category of the tourist site and the developed tourism activity, using a clearly identifiable and globally recognised quality sign.
Category: Economics and Finance